What do I tell customers who are unable to upload files to my Photogize account?

This is usually because the customer has not accepted and installed the Soft Artisans Plug-in which is required for uploading.

The attachment with this Knowledge Base article includes instructions with screen shots of how to get it working.

  

To move PhotogizeLab to a new computer you should first download the latest release of PhotogizeLab from our web site at www.photogize.com/patches.htm. If you are using RasterPlus you should download and install the latest release as well.

Launch the new installation. The license manager will be in Evaluation Mode and will remain so for 14 days. If the program had not been previously installed.  You will be prompted to create a new account. Enter "test" in both the User ID and Password spaces then continue. Do not choose to enter information in any of the fields you will be presented with. When finished you will receive an "error connecting to web services" message. Click OK.  The program will launch.  Delete the "test" account you just created.  Click File...Regenerate Master Account. Enter your desired Display Name. Type is grayed out because it will be the new Master Account.   User=your user ID, for example, graphx4.  Password is your unique password for that account.  Channel=the correct channel for the account.  Click OK.

This will download all your accout information from the Web Server.

If using RasterPlus you will need to configure the settings that are necessary for your printer and re-create custom pages if you had them on your old system.

You can then associate your products in the PhotogizeLab accounts by opening the Products folder then right click on each product, select Edit being sure to choose the correct settings.

We suggest designating specific folders for the Photo Storage and Cache files using Windows Explorer. Next, in PhotogizeLab click on Tools...Options...General and change both Paths to the new locations you created.

Click on Account Properties...Orders. Check the box, Only download Order data, don't get photos.

Next select Email Notifications and uncheck any you may have on.

Click OK then Harvest your orders.  All orders for the last 30 days will harvest but only the information, not the files. When finished, move the orders to the Orders Archive folder.  Delete locally any orders that you wish to have the photos for.

Open Account Properties. Click Orders. Uncheck the box Only download Order data, don't get photos.

Switch to Email Notifications. Turn on all desired notifications.

Click OK.  Harvest your orders.  Now the previously deleted orders along with any new ones will appear and they will include the files.

YOU WILL NEED TO REPEAT THESE STEPS FOR EACH ACCOUNT YOU HAVE.

Once the accounts are created and working you should delete them from the old system to avoid conflicts from duplicate Master Accounts.

Finally you will need to remove the licenses from the old system. You will need your original unlock code that should have been emailed when you last licensed the products.  If you need assistance in obtaining the original unlock code send a request to Graphx using the Photogize HelpDesk, www.photogize.com\helpdesk. The request must include the product name, the product  serial number, tne mid code and the site code.

When you remove the license you will be presented with a Remove code. Submit the remove code by creating a help desk issue using PhotogizeHelpDesk. The help desk issues must include the product name, the product serial number and the remove code. You will receive a response to your help desk indicating that the product is ready to activated.

There is a copy of the Transfer and Remove License document available with this notice.