Uploading Photos to a Photogize Account Failure
Transferring or moving PhotogizeLab to a new computer
Question: Uploading Photos to a Photogize Account Failure
What do I tell customers who are unable to upload files to my Photogize account?
Solution:
Customers attempting to upload photos do not see the Add Files and Remove Files buttons. This is usually because the customer has not accepted and installed the Soft Artisans Plug-in which is required for uploading. The attachment with this Knowledge Base article includes instructions with screen shots of how to get it working. Attachment: http://www.photogize.com/helpdesk/attachments/2392003_113024.doc
Question: Transferring or moving PhotogizeLab to a new computer
How do I transfer my Photogize Lab software and license to a different computer?
Solution:
To move PhotogizeLab to a new computer you should first download and install the latest release. If can always be obtained at our ftp site, ftp://ftp.graphx.com If you are using RasterPlus you should download and install the latest release as well. Launch the new installation. The license manager will be in Evaluation Mode and will remain so for 14 days IF the program had not been previously installed. You will be prompted to create a new account. Enter "test" in both the User ID and Password spaces then continue. Do not choose to enter information in any of the fields you will be presented with. When finished you will receive an "error connecting to web services" message. Click OK. The program will launch. Delete the "test" account you just created. Click File...Regenerate Master Account. Enter your desired Display Name. Type is grayed out because it will be the new Master Account. User=your user ID, for example, graphx4. Password is your unique password for that account. Channel=the correct channel for the account. Click OK. This will download all your accout information from the Web Server. If using RasterPlus you will need to configure the settings that are necessary for your printer and re-create custom pages if you had them on your old system. You can then associate your products in the PhotogizeLab accounts by opening the Products folder then right click on each product, select Edit being sure to choose the correct settings. We suggest designating specific folders for the Photo Storage and Cache files using Windows Explorer. Next, in PhotogizeLab click on Tools...Options...General and change both Paths to the new locations you created. Click on Account Properties...Orders. Check the box, Only download Order data, don't get photos. Next select Email Notifications and uncheck any you may have on. Click OK then Harvest your orders. All orders for the last 30 days will harvest but only the information, not the files. When finished, move the orders to the Orders Archive folder. Delete locally any orders that you wish to have the photos for. Open Account Properties. Click Orders. Uncheck the box Only download Order data, don't get photos. Switch to Email Notifications. Turn on all desired notifications. Click OK. Harvest your orders. Now the previously deleted orders along with any new ones will appear and they will include the files. YOU WILL NEED TO REPEAT THESE STEPS FOR EACH ACCOUNT YOU HAVE. Once the accounts are created and working you should delete them from the old system to avoid conflicts from duplicate Master Accounts. Finally you will need to remove the licenses from the old system. You will need your original unlock code that should have been emailed when you last licensed the products. If you need a copy of the current unlock code email support@graphx.com. When you remove the license you will be presented with a Remove code. Email that Remove code along with you new Site and Mid codes to register@graphx.com There is a copy of the Transfer and Remove License document available with this notice.
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