Table of contents
Table of contents gives guest user a complete look inside your
Knowledge Base. Every article that has been approved and is valid
can be seen, rate or improved by suggestion. Table of contents
has folder construction so that is very simple to find what we
are interested in.
Click at folder that are you interested
Appears list
of sub directories (not always - it depends about your information
depth and article variability) and articles .
By clicking at one of them, you have option to
completely examine the article and rate it.
Most Recent Articles section is placed at bottom of your Knowledge
Base Home page. It gives guest user selection of freshest articles
that had been posted. By clicking at one of them, you have option
to completely examine the article. At right side of selected article
you have "Rate this article" box which allows you to
rate this article:
To rate article:
Click on "Rate this article" link
Select rate that you find appropriate for this
article. Rates are in range from 1 (poor) to 5 (excellent).
Click on "Rate it" button submits your
rate
You are also allowed to write
down your own comment to this specific article. In "Suggestions"
field insert your comment. Text size is unlimited. Post it by
clicking on "Submit" button.
Here is also available to examine all articles that are related
to one that you are reading by selecting articles from "Related
articles" section.
Most viewed
articles
At right side of Knowledge Base Home page you can find "Most
Viewed Articles section". This option gives guest user selection
of articles that had been wanted the most. By clicking at one
of them, you have option to completely study the article and rate
it.
Search &
Top Searches Top Searches section gives guest user selection
of searches that had been wanted the most. This section can fasten
your search and make business more agile.
Normal search can be performed with two ways. First
way is simply to write phrase you think is appropriate to article
you want. But, clicking at "Advanced search" link you
have option for more deeper search.
Here you have possibility to find specific article
with use of
all the words
the exact phrase
or without the words
Advanced Search can search in
Title only
Full text
Article ID
and by time of last update. From
past 3 days
past week
past month
past year
or anytime
You can also list from 25 to 100 results and
sort them (in normal or reverse way) by title or date.
Automatic "and" Queries
Knowledge base automatically adds AND word between your terms. To
search the Knowledge base for: software and bug you can just type.
Note: Knowledge base supports asterisk wildcard
search. Searching for "soft" or "soft*" will
return also word like "software" or "soften".
" - " Searches
Sometimes you need to search for term that has more
than one meaning; cookie can be meal or cookie used in internet
programming.
Cookies as meal can be excluded from search by putting
"-" sign inform of the word "meal".
Phrase Searches
You can search for complete phrases by enclosing
them in quotation marks. Knowledge base will then search for only
for the exact phrase in the quotation marks.
"OR" Searches
Knowledge base supports the logical "OR"
operator. To retrieve kb articles that contain first, second or
both terms type:
Tips for Advanced Search
Search in - select in which part of kb article
will your search be updated
Last updated - restrict search by time limits
Results - how many results will be displayed
per page
